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Reporting Analyst - Healthcare Operations, San Francisco, CA

San Francisco Health Plan


San Francisco, CA

February 12, 2018

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In this critical operations role you will proffer exposure to a variety of healthcare operational areas through the design, development, and management of metrics, reports and analyses to help drive key business decisions. You will work with our Operations business units to design and maintain the production reports required to run the day-to day operations of SFHP Operations Department. This involves producing regularly-run/routine reports, investigating and resolving issues, and creating and producing ad hoc reports for project work. You will also provide multi-faceted reporting support by coordinating and programming reports based on business needs, analyze business need, develop or streamline user requirements and automate reporting and disseminate and ensure the efficient provision of timely and accurate management information.


  • Support Operation business units by working to define, understand and document report requirements and translating business needs into defined report requirements
  • Understand and propose simple reports that seek to provide information needed by business units
  • Leverage in-depth knowledge of managed care principals, statistical analysis concepts, and health care data supporting critical business needs
  • Develop Summary, Detail and Dashboard reports and management summaries which present data findings in a professional, concise and readable format appropriate for content and audience
  • Analyze large sets of complex data and communicate findings
  • Present complex analysis and findings in a simple, concise and interpretable manner
  • Assess new reporting requests to ensure non-redundant, reliable, and accurate information is provided that meets the business need
  • Gather supplementary data from various sources; exploring data using quantitative, and visualization tools
  • Create thorough and consistent documentation for the programs used to create routine reports and the databases/data attributes used in routine reporting
  • Using intermediate SQL, design, develop and execute processes to run scheduled short term ad hoc reporting
  • Conduct and continuously improve reporting to ensure reliability, validity and integrity of the data used in management reporting and analysis
  • Develop tracking tools to log errors, requests for modifications, reporting schedule and other related activities associated with regularly scheduled reporting
  • Ensure that copies of Operation metrics are published and kept updated in shared directory
  • Business systems analyst duties, e.g., help define business rules applicable to the development and/or use of the application
  • Information analyst duties, e.g. conduct analysis and make recommendations to business unit based on findings of analysis
  • Data analyst duties, e.g., help define business rules applicable to the development of the report
  • Perform consistent quality review of data, communicate results/findings and contribute to improvements/solutions; act as a data steward, supporting SFHP’s Data Governance, in partnership with the Business Intelligence and Information Technology Services departments
  • Perform in-depth analysis using Business Intelligence tool, Microstrategy
  • Create partnerships with internal resources and leaders to drive the adoption of data-driven decision-making and use of MircoStrategy application across Operations


  • BS/BA degree or equivalent knowledge and experience
  • Three (3) years of reporting or analytical experience with the ability to formulate and communicate recommendations for improvement
  • Intermediate SQL and Excel skills
  • Strong knowlege and ability with MSOffice (Outlook, Word, Excel, PowerPoint)
  • Working business knowledge of business intelligence concepts and MicroStrategy preferred
  • Good problem-solving, communication, and critical thinking skills
  • Strong organization, time and project management skills and multi-tasking abilities required
  • Ability to define and translate report requirements from business into technical language.
  • Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies, while meeting deadlines
  • Ability to work effectively, independently, and as part of a team
  • Ability to prioritize effectively according to department needs, and ability to organize a large number of changing variables
  • Outstanding written and oral communication and presentation/training skills


Established in 1997, San Francisco Health Plan (SFHP) is a an award winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco county. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 145,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

San Francisco Health Plan is an Equal Opportunity Employer (EOE) M/F/D/V

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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