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Manager-Registration and Referrals, Vancouver, WA

The Vancouver Clinic


Vancouver, WA

February 9, 2018

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Manager-Registration and Referrals

Vancouver, WA

Are you seeking a career with a health system that is on the move? Can you picture yourself in a career at a state-of-the-art clinic facility? Would you like to join a practice that has been serving the community of SW Washington for 80 years? If you answered “yes” to any of the above, check out this opportunity!

Manager of Registration and Referrals

In this role you’ll manage the operations of our Registration and our Referrals. This role will have overall responsibility of five supervisors and approximately 130 front desk Patient Services Representatives. We are looking for an energetic, experienced professional to lead a team of staff providing compassionate customer service.

Provides leadership and coaching for the Access group in the focus areas of Registration, check-in/ out, Referrals, Scheduling and related services, in a way that best supports the clinical departments and TVC, and results in excellent patient experiences and outcomes. Requires in-depth experience w/ developing business objectives, budgets, and financials. Will provide cash handling oversight.

As a vital member of our team, the Manager is responsible for the overall direction and management of the assigned departments. This direction and management must be consistent with the policies, objectives, practice standards, and regulatory requirements. Responsibilities include strategic planning, budgeting, staffing, organizing, applying, directing, controlling, and evaluating all resources invested in the organization.

Continuously improves Access processes, applying Lean and other improvement methods, to meet or exceed the evolving requirements of patient experience.

Act as the first level, go to person for the providers and staff and patients regarding troubleshooting issues. Ability to develop and articulate goals designed to promote organizational strategies.

Personnel Development and Supervision: Manages all aspects of hiring, orientation, scheduling, performance evaluations, disciplinary actions, and compliance with Clinic policies and procedures. Must have the ability to train, mentor, and motivate staff.

Communication: Establishes effective working relationships with staff, patients, providers, customers, vendors, managers and those in administrative and support departments.

The successful candidate will have a minimum of five years of management experience in a busy medical front office setting. Prefer those with a Bachelor’s degree in Business, Healthcare Administration or equivalent combination of education and experience. EPIC experience strongly preferred. Experience applying Lean Six Sigma, and other methods to improve healthcare and service processes preferred. Certification in these improvement areas desired. Excellent communication and interpersonal skills with proven ability to work with internal and external customers; ability to work with all levels of the organization and to work as a member of a team. Working knowledge of Human Resource law and policies. Competence in staff development and performance. Epic Cadence Prelude proficiency preferred.

We offer a competitive wage and a comprehensive benefits package which includes insurance programs covering medical, dental, vision, life, long-term disability, paid time off, education reimbursement, and a 401(k) plan. We are proud to be an equal opportunity employer.

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